Terms & Conditions

These Terms & Conditions ("Terms") govern all services provided by Budruum Ltd ("Budruum", "we", "us" or "our") to clients and prospective clients ("you" or "the client"). By engaging Budruum — whether through a consultation booking, project agreement, enquiry form or any written or verbal instruction to proceed — you confirm that you have read, understood and agreed to be bound by these Terms in full. If you do not agree, you should not proceed with any engagement. These Terms apply to all services unless superseded by a separate written agreement signed by both parties.

Clause 01

Services

Budruum provides professional consultancy, business planning, brand development, financial forecasting, web design, application development, product consultancy, social media marketing, startup support and related strategic services (collectively referred to as "Services").

The specific scope of Services applicable to each client is defined through a project proposal, scope of work document, booking confirmation or written agreement shared prior to commencement. Services provided outside of an agreed scope may be subject to additional fees.

All services are delivered in English and conducted primarily online unless otherwise agreed in writing
Budruum reserves the right to decline any project or enquiry at its discretion without obligation to provide a reason
Budruum may engage trusted third-party specialists or subcontractors to assist in service delivery where appropriate

Clause 02

Consultations

Budruum operates a paid consultation model. A consultation fee is required before any substantive project engagement begins. This ensures that both parties invest appropriately in the initial assessment before committing to a larger scope of work.

Consultation fees are payable at the time of booking and must be confirmed before a session is secured
All consultation fees are non-refundable once a booking has been confirmed, regardless of whether the client subsequently proceeds with a project
At Budruum's discretion, the consultation fee may be credited in full or in part against the cost of a subsequent project engagement
Rescheduling is permitted with a minimum of 48 hours' notice — failure to provide adequate notice may result in forfeiture of the fee
Budruum reserves the right to cancel or reschedule a consultation in exceptional circumstances, in which case a full refund or alternative date will be offered

Important: Booking a consultation does not constitute a commitment by Budruum to take on the client's project. Commencement of a project is subject to a separate written agreement.

Clause 03

Payments

All project fees are agreed in writing prior to commencement. Budruum does not begin substantive project work until payment has been received and confirmed.

Payment structure

Projects may require full upfront payment or staged payments at agreed milestones, as specified in the project proposal
Work on each stage or deliverable begins only after the corresponding payment has been received in cleared funds
Invoices are due within the payment period stated — typically 7 days from issue unless otherwise agreed
Budruum accepts payment via the methods specified in the invoice, which may include bank transfer or Stripe

Late payments

Late or outstanding payments will result in the suspension of work until the account is brought into good standing
Budruum reserves the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
Delivery timelines are contingent on prompt payment — delays in payment will extend the project timeline accordingly

All fees are quoted exclusive of VAT unless otherwise stated. Where applicable, VAT will be added at the prevailing rate.

Clause 04

Client Responsibilities

The successful delivery of any project is a collaborative process. Budruum requires the client's active participation and cooperation throughout the engagement. By proceeding, the client agrees to the following obligations:

Accuracy of information: The client is responsible for providing complete, accurate and up-to-date information necessary for the work. Budruum cannot be held accountable for outcomes resulting from inaccurate or incomplete information supplied by the client.
Timely responses: The client agrees to respond to requests for feedback, approvals, content or clarification within a reasonable time — typically within five working days unless otherwise agreed. Delays in response may impact delivery timelines.
Stage approvals: Where work is delivered in stages, the client must formally approve each stage before the next phase begins. Approval may be given in writing via email.
Legal compliance: The client warrants that all content, materials and instructions provided to Budruum are lawful, do not infringe any third-party rights and comply with applicable law.
Designated contact: The client should provide a single authorised point of contact for communications relating to the project to avoid conflicting instructions.

Clause 05

Revisions & Scope Changes

Each project proposal or agreement will specify the number of revision rounds included within the quoted fee. Budruum will accommodate reasonable amendments within the agreed scope — however, requests that fall outside that scope will be treated as additional work.

Revision requests must be submitted in writing and clearly identify the specific elements to be amended
Requests that represent a substantive change in direction, concept or scope may be treated as a new brief and quoted accordingly
Additional revision rounds beyond those included in the agreement will be charged at the applicable hourly or day rate
Scope changes requested after commencement may affect the project timeline and additional costs will be agreed before work proceeds

Budruum will always notify the client in advance if a request is considered outside the agreed scope, and no additional charges will be incurred without written agreement from both parties.

Clause 06

Delivery & Timelines

Budruum will always endeavour to deliver work within the timeframes discussed and agreed at the outset of a project. However, all timelines provided are estimates and not contractual guarantees unless expressly confirmed as fixed deadlines in a written agreement.

Timelines are calculated based on the information available at the time of project scoping and assume prompt client participation throughout
Delays caused by late client approvals, missing content, scope changes or outstanding payments will extend the delivery date by an equivalent or greater period
Budruum will communicate any anticipated delays proactively and agree a revised timeline with the client where necessary
Force majeure events — including but not limited to illness, technical failure or events outside Budruum's reasonable control — may affect timelines without liability

Clause 07

Intellectual Property

The ownership and rights to intellectual property produced during an engagement are governed as follows:

Client ownership

Upon receipt of full and final payment for a project, all final deliverables created specifically for the client transfer fully to the client's ownership
Prior to full payment, all work in progress remains the intellectual property of Budruum

Budruum's rights

Budruum retains the right to include completed work in its portfolio, case studies and promotional materials unless the client expressly requests otherwise in writing prior to project commencement
Budruum retains ownership of any pre-existing frameworks, methodologies, tools or materials used in the delivery of services
Third-party assets used during a project (such as licensed fonts, stock imagery or software) remain subject to their respective licence terms and are not included in the transfer of ownership to the client

Clause 08

Confidentiality

Both Budruum and the client acknowledge that during the course of an engagement, sensitive and proprietary information may be shared. Both parties agree to treat all such information as strictly confidential.

Neither party shall disclose the other's confidential information to any third party without prior written consent, except as required by law
Confidential information includes business plans, financial data, client lists, strategies, pricing and any materials marked as confidential by either party
This obligation of confidentiality survives the termination of the engagement and remains in force indefinitely
Where a formal Non-Disclosure Agreement (NDA) is required by either party, this can be requested and agreed separately in writing

Clause 09

Limitation of Liability

Budruum provides services with care, diligence and professional integrity. However, the nature of consultancy and creative work means that outcomes cannot always be guaranteed. The following limitations apply to the fullest extent permitted by law:

Budruum shall not be liable for any indirect, consequential, incidental or special losses arising from the provision of services, including but not limited to loss of profit, loss of revenue, loss of anticipated savings or business interruption
Budruum's total liability in respect of any claim arising under or in connection with an engagement shall not exceed the total fees paid by the client for the specific service giving rise to the claim
Budruum is not liable for outcomes, decisions or consequences resulting from advice given during a consultation where the client has chosen to act on that advice at their own discretion
Budruum does not warrant that services will meet any specific commercial outcome, revenue target or business result
Nothing in these Terms shall limit liability for death or personal injury caused by negligence, fraud or any other matter that cannot lawfully be excluded

Clients are encouraged to conduct their own due diligence and seek independent professional advice where appropriate before making significant business decisions.

Clause 10

Termination

Either party may terminate a project engagement in certain circumstances. Termination does not relieve the client of the obligation to pay for work completed prior to the date of termination.

Termination by Budruum

Budruum may suspend or terminate services if the client breaches any of these Terms, fails to make payment when due, or acts in a manner that is abusive, dishonest or contrary to the working relationship
Where Budruum terminates due to client breach, all fees paid for completed work are retained and any outstanding balance remains due

Termination by the client

The client may terminate an engagement by providing written notice — however, all payments made for work already completed or in progress at the time of termination are non-refundable
Where a staged payment structure is in place, any stage payment already made is non-refundable regardless of the reason for termination
Work in progress at the time of termination will be delivered in its current state — Budruum has no obligation to complete unstarted phases following termination

Clause 11

Governing Law

These Terms and any disputes or claims arising from or in connection with them — including disputes regarding their existence, validity or termination — shall be governed by and construed in accordance with the laws of England and Wales.

Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute that cannot be resolved through good-faith negotiation between the parties.

Budruum will always seek to resolve disputes amicably in the first instance. If you have a concern about any aspect of your engagement or these Terms, please contact us directly at hello@budruum.co.uk before initiating formal proceedings.

These Terms were last reviewed and updated on 1 January 2025. Budruum reserves the right to amend these Terms from time to time. The version in force at the time of each engagement shall apply.